Mr. Ademola Eleso is the Chairman,
Contact Solution Limited, an indigenous management and Information
Communication Technology company. In this interview with Maureen Ihua-Maduenyi, he says poor state of infrastructure affects global competitiveness local firms’
Contact centre management is still a relatively unknown area of business, how did ConSol find itself in this sector?
We got into the contact centre business
about 10 years ago when I was still embedded in the heart of the
telecommunications industry. It was a period that a lot of new mobile
communications technology was beginning to come into the country, which
also left more Nigerians having access to telephone. And as a result of
this new technology, people demanded extra services and had a lot of
questions about new products at their disposal. Meeting the demands and
queries of some of these mobile phone users was quite enormous for the
network providers and as a forward-looking organisation, we felt we
could bridge that gap and help the companies deal with their customers
while they concentrate on their core operations.
To the glory of God we have one of the
largest deployments of outsourced call centres in Nigeria employing
hundreds of agents serving multiple clients in West Africa.
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